Privacy Policy — Generation Roofing

Effective Date: January 1, 2025

At Generation Roofing, we respect your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple and straightforward, just like the way we do business.

Information We Collect

When you reach out to us for a quote, schedule an inspection, or ask a question, we collect the details you share. That includes your name, phone number, and the property address where you need roofing work.

If you contact us through our website, we may also collect basic technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.

We do not collect payment information through our website. If you become a customer, we handle billing details through secure, separate channels.

How We Use Information

We use your contact information to respond to your request, schedule a visit, and provide the roofing services you ask for. For example, if you request a roof inspection, we use your address and phone number to confirm the appointment and keep you updated.

We may also use your information to send you service updates, invoices, and occasional reminders about maintenance. If you prefer not to receive marketing messages, you can opt out at any time.

We use website usage data to improve our site, make it easier to navigate, and ensure our services reach the right local audience.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are popular and how visitors find us, so we can improve our online presence.

These third-party services may use cookies and other technologies to collect information about your online activities over time and across different websites. We do not control these third parties, and their use of your information is governed by their own privacy policies.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share your data with trusted service providers who help us run our business, such as scheduling software or phone services. These providers are required to keep your information confidential.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. Rest assured, we only share what is necessary and always with your privacy in mind.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your data, we securely delete or anonymize it.

If you would like us to delete your information sooner, you can contact us using the details below, and we will honor your request as allowed by law.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our team uses secure systems and follows best practices to safeguard your data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to opt out of the sale of your personal information. We do not sell your personal information.

To exercise any of these rights, please contact us using the information below. We will respond to your request in accordance with applicable laws.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy